Last Updated: 31 December, 2025

At Armor Nepal, we want you to be fully satisfied with your purchase. If a product you purchased from us is defective, damaged, or not as described, we’re here to help.

By placing an order on our website https://armornepal.com, you agree to the terms below.

1. Eligibility for Return or Replacement

A product is eligible for return, refund, or replacement if:

  • You received a damaged product
  • You received a defective product
  • You received the wrong item or wrong model
  • The product is not functioning as advertised

Return or replacement requests must be made within:

πŸ‘‰ 7 days from the date of delivery

2. Conditions for Returns

To be eligible for a return, the product must be:

  • In unused condition
  • With original packaging
  • With all accessories and manuals
  • With original invoice/receipt

We cannot accept returns if:

  • The product is physically damaged due to customer mishandling
  • Original packaging, serial number, or warranty sticker is missing
  • Damage is caused by liquid, power surge, drop, or misuse
  • The request is made after the return period

3. Non-Returnable Items

The following items are not eligible for return or refund unless defective on arrival:

  • Earphones/headphones used for hygiene reasons
  • Cables and accessories with broken packaging

4. Refund Policy

Refunds are issued only after product inspection by our team or authorized service center.

Refund method will be:

  • Original payment method (if possible), or
  • Wallet/Store credit, or
  • Bank transfer

Refund processing time:

πŸ‘‰ 7–14 business days after approval

Shipping charges are non-refundable unless the error is from our side.

5. Replacement Policy

If eligible, we will:

  • Replace with the same model, or
  • Offer an alternative product of similar value, or
  • Provide a refund if replacement is not available

6. Warranty Claims

Warranty does not cover:

  • Physical or liquid damage
  • Unauthorized repair attempts
  • Normal wear and tear

7. How to Request Return or Refund

To submit a request, contact us with:

  • Order ID
  • Product name
  • Photos or video of the issue
  • Description of the problem

πŸ“© Email: info@armornepal.com
πŸ“ž Phone: +977 9706247506
πŸ“ Address: Mahaboudha, Kathmandu, Nepal

Our support team will review and guide you through the process.

8. Cancellation Policy

You may cancel an order before it is shipped.

Once shipped:

  • Order cannot be cancelled
  • You may proceed through the return process after delivery

9. Contact Us

If you have any questions about this policy, feel free to contact us:

Armor Nepal – Customer Support
Website: https://armornepal.com/